How to Get Provisional DL When Sarathi is Unavailable
If you’re in the middle of applying for your driving license (DL) through the Sarathi portal and find that the system is unavailable or facing technical issues, don’t worry. While Sarathi is the primary platform for processing driving license applications, there are still ways to get a Provisional Driving License (PDL) when the portal is down.Parivahan Sewa
A Provisional DL is a temporary license issued while you wait for your official driving license to be processed. Here’s a simple guide on what you can do if Sarathi is unavailable and you need a Provisional DL.
Visit Your Local Regional Transport Office (RTO)
If the Sarathi portal is unavailable and you urgently need a Provisional DL, the first step is to visit your local RTO. The RTO is the authority that processes all driving license applications and can issue provisional licenses directly.
What You Need to Do:
Be ready to pay a small fee for the Provisional DL issuance. The RTO will provide you with a temporary license until your official DL is ready.
2. Use the mParivahan Mobile App (if Available)
If you have access to a smartphone, the mParivahan app is a great alternative to the Sarathi portal. This app provides several government services related to transportation, including checking the status of your driving license, vehicle registration, and more.
What You Need to Do:
If the app offers this feature, you can immediately get a Provisional DL in PDF format.
Request a Provisional License via Email or Phone Support
If you’re unable to visit the RTO or use the mobile app, contacting Sarathi support via phone or email is another option. While the Sarathi portal might be down, the support team can guide you through an alternative process to obtain your Provisional DL.
What You Need to Do:
Call Sarathi Support: Reach out to Sarathi’s customer service for assistance. Explain your situation and ask if they can provide a Provisional DL directly or guide you to the next available option.
Email Support: If you prefer to email, send a detailed query to the official Sarathi support email. Include all relevant information such as your learner’s license number, application number, and personal details.
Keep your documents handy when contacting support to speed up the process.
4. Wait for Sarathi to Become Available
If the Sarathi portal is down for scheduled maintenance or a technical issue, the best course of action may be to simply wait for the portal to become available again. Sarathi typically announces maintenance schedules and downtime in advance.
What You Need to Do:
After the portal is back online, the system may release new slots for driving tests and issue provisional licenses
5. Temporary License Issuance at the RTO (Manual Process)
In case of a complete system failure, some RTOs may still issue temporary licenses manually. If you’ve already completed your driving test and are just waiting for the official DL, you can request a temporary license at the RTO.
What You Need to Do:
FAQs
Final Words
While Sarathi’s online portal is the most convenient way to apply for and receive your driving license, there are still alternative ways to get a Provisional DL if the system is unavailable. Whether you visit your local RTO, use the mParivahan app, or contact Sarathi support, you can still get a temporary license until the system comes back online. Stay calm, follow the steps above, and you’ll have your Provisional DL in no time!
