Solving e-Signature Issues on Sarathi Portal 2025 Update

If you’ve ever tried to apply for a driving license or vehicle-related service on the Parivahan Sarathi portal and encountered a blank page while trying to complete the e-signature step, you’re not alone. Many users face this frustrating issue, where the portal fails to display the next page after you enter the Aadhaar OTP and the signature process begins. But don’t worry! In this article, I’ll guide you through the troubleshooting steps to fix this problem and complete your application smoothly.

What Causes the Blank Page During e-Signature?

The e-signature step on the Sarathi portal is crucial when applying for a learner’s license or renewing a driving license online. However, some users experience a blank page after submitting the Aadhaar OTP during this process. This issue typically arises due to a variety of reasons, including:

• Browser-related issues (outdated browsers, cache problems)
• Slow internet connection
• Temporary server issues on the Parivahan portal
• Conflicting extensions or settings in your browser

Understanding the root cause can help you choose the best solution. Let’s dive into how to troubleshoot this issue effectively.

Step-by-Step Solutions to Fix Blank Page on e-Signature

Clear Browser Cache and Cookies

The first thing to try is clearing your browser’s cache and cookies. Over time, stored data can cause issues with how websites are displayed or how the server processes your request.

• How to do it:
  • In Chrome: Go to Settings > Privacy and Security > Clear Browsing Data.
  • Select Cookies and other site data and Cached images and files.
  • Hit Clear Data.
  • Improving User Experience on Parivahan Sewa Portal Update

Once done, refresh the Parivahan Sarathi page and try to proceed with the e-signature again.

Switch to Incognito Mode

If clearing your cache doesn’t work, try accessing the Parivahan Sarathi portal in Incognito Mode. This mode helps eliminate any issues caused by browser extensions or settings, providing a clean browsing environment.

• How to do it:
  • In Chrome, press Ctrl + Shift + N (Windows) or Cmd + Shift + N (Mac) to open Incognito Mode.
  • Visit the Parivahan Sarathi portal and continue with your application.

Incognito mode can help avoid interference from ad-blockers or browser add-ons that may cause the blank page issue.

Update Your Browser

An outdated browser might cause compatibility issues with modern websites. If you’re using an older version of your browser, this could prevent the e-signature page from loading correctly.

• How to do it:
  • In Chrome, go to Settings > About Chrome.
  • Chrome will automatically check for updates and install the latest version if needed.

After updating your browser, restart it and attempt the e-signature process again.

Disable Browser Extensions

Certain browser extensions, especially ad blockers or privacy-focused add-ons, can interfere with the proper loading of pages on government websites like the Sarathi portal. These extensions can block scripts required for the e-signature process.

• How to do it:
  • Go to your browser’s Extensions or Add-ons menu.
  • Disable any unnecessary extensions or those that might be blocking content.
  • Try accessing the portal again.

If you suspect an extension is causing the issue, try disabling all of them temporarily and see if the page loads correctly.

Use a Different Browser or Device

Sometimes, the issue could be browser-specific. If you’re using Google Chrome, try switching to a different browser such as Mozilla Firefox or Microsoft Edge. Alternatively, you can try accessing the portal from a different device, like a mobile phone or another computer.

• Tip: Make sure your chosen browser is up-to-date to avoid compatibility issues.

Trying a different browser or device often resolves the issue, especially if the problem is with specific browser settings or plugins.

Check Your Internet Connection

A slow or unstable internet connection might also contribute to the blank page issue, especially during the e-signature step where data transfer happens in real-time. If your connection is not stable, the portal may fail to load the next page after submitting the OTP.

• How to do it:
  • Check your internet speed using an online speed test tool.
  • If you’re using Wi-Fi, try switching to mobile data or a more stable network.

A reliable and fast internet connection ensures smooth loading of the e-signature page and helps complete the process without interruptions.

Disable VPN or Proxy

If you’re using a VPN or Proxy to access the Parivahan portal, it could be causing the connection issue. Some websites, including government portals, restrict traffic that appears to come from VPNs or proxies for security reasons.

• How to do it: Simply disconnect from your VPN and refresh the page.

This step can help bypass any connectivity restrictions caused by your VPN or proxy server.

Try During Off-Peak Hours

Sometimes, the issue could be a result of heavy server traffic. Parivahan Sarathi is a widely-used portal, and during peak times, it may experience downtime or delays. If you suspect the issue is server-related, try completing the e-signature process during off-peak hours, such as early morning or late evening.

Additional Tips to Ensure a Smooth e-Signature Process

1. Enable JavaScript

The e-signature process on the Parivahan Sarathi portal requires JavaScript to be enabled. Ensure that JavaScript is not disabled in your browser settings.

• How to do it:
  • In Chrome, go to Settings > Privacy and Security > Site Settings.
  • Under Content, make sure JavaScript is allowed.

2. Use Mobile App (If Available)

In some cases, accessing the portal through a mobile browser or a dedicated app (if available) can provide a smoother experience. This might bypass some browser-related issues you face on the desktop version.

Frequently Asked Questions (FAQs)