How to Resolve Downtime and Technical Glitches on Sarathi

Hey! If you’ve ever faced downtime or technical glitches while using the Parivahan Sarathi or Vahan portals for your driving license or vehicle-related services, you’re not alone. These portals, while incredibly useful, sometimes run into issues. But don’t worry—most of these problems are easy to fix. Let’s go through some steps How to Resolve Downtime and Technical Glitches on Sarathi.

Why Do These Glitches Happen?

First, let’s understand why these issues occur in the first place:

• High Traffic on the Portal: During peak hours, when many people are trying to access the portal at the same time, it can slow down or crash.
• Server Maintenance: The portal may undergo regular maintenance, which causes temporary downtime.
• Browser Issues: Sometimes, browser settings or cache can prevent the portal from working smoothly.
• Outdated Portal Versions: If you’re using an outdated version of the website or app, some features may not work correctly.
• Network Problems: A slow or unstable internet connection can cause delays or errors while accessing the portals.

Steps to Resolve Downtime and Glitches

Here’s what you can do to resolve these issues:

1. Check for Scheduled Maintenance

Before you panic, check if there’s any scheduled maintenance on the Sarathi or Vahan portals. Sometimes, the portal might be down for maintenance or upgrades.

• Visit the official Parivahan website or the Sarathi and Vahan portals.
• Check for any notices or updates regarding maintenance. This is usually displayed on the homepage or at the top of the portal.

If there’s ongoing maintenance, you may just need to wait a while for the portal to be back up.

2. Refresh the Page or Retry Later

If the portal is acting slow or not responding:

• Simply refresh the page by pressing Ctrl + R or clicking the refresh button in your browser.
• Sometimes, waiting a few minutes and retrying can help, especially during high-traffic times.

3. Clear Your Browser’s Cache and Cookies

A corrupted cache or cookies can lead to glitches:

• Go to your browser settings and clear your cache and cookies.
• After clearing, restart your browser and try accessing the portal again.

This can help fix issues related to old or incomplete files that might be causing errors.

4. Try a Different Browser or Device

Sometimes the problem is specific to the browser or device you’re using:

• Try accessing the Sarathi or Vahan portals on a different browser (e.g., Google Chrome, Mozilla Firefox, or Microsoft Edge).
• If you’re on a mobile device, try switching between the mobile app and the mobile website, or use a computer instead.

5. Check Your Internet Connection

A weak or unstable internet connection can often cause delays or errors when accessing the portal:

• Ensure your Wi-Fi or mobile data connection is stable.
• Try switching to a different network (like mobile data instead of Wi-Fi) to see if the issue resolves.

6. Use the Mobile App

In some cases, using the official Parivahan mobile app may provide a smoother experience:

• If the website isn’t working well, try using the mobile app for services like license renewals, traffic fines, or vehicle registration.

7. Contact Customer Support

If none of the above steps work and the portal is still down or malfunctioning:

• Visit the official Parivahan portal for contact information.
• Provide your issue details and mention the time you were trying to access the portal.
• The support team can often guide you through resolving the issue or let you know if there are any ongoing server problems.

Tips to Prevent Future Issues

• Check for Updates: Regularly check for updates about scheduled maintenance or known issues on the official portal or social media handles.
• Keep Your Browser Updated: Make sure your browser is updated to the latest version to avoid compatibility issues.
• Use a Reliable Internet Connection: A strong and stable internet connection will ensure you don’t run into network-related glitches.
• Avoid Peak Hours: If possible, try to access the portal during off-peak hours (early morning or late evening) to avoid high traffic.
• Why Payment for Driving License Renewal Is Stuck on Parivahan

Frequently Asked Questions (FAQs)