Parivahan Payment Is Deducted But No Receipt Is Generated

If you’ve made a payment on the Parivahan Sarathi portal and the amount has been deducted from your account but no receipt is generated, it can be frustrating. Don’t worry—this situation is common, and there are simple steps you can take to resolve it.

Verify Payment Status

Before panicking, the first thing to do is check the payment status on the portal:

• Log In to the Portal: Go to the Parivahan Sarathi website and log in to your account.
• Check Payment Status: Navigate to the “Fee Payments” section and check if the payment is marked as successful or pending. Sometimes, the payment might be in process, which causes a delay in the receipt generation.

Wait for Some Time

Occasionally, there might be a delay in the system reflecting the payment:

• Processing Time: Payments can take a few minutes to reflect in the system. Wait for 10–15 minutes before checking again for a receipt.
• Bank Processing: Sometimes, the payment deduction from your bank account happens faster than the processing time on the Parivahan portal, leading to a delay in receipt generation.

Check Your Bank Statement

You should verify the transaction details in your bank account:

• Transaction Reference Number: Look for the payment deduction on your bank statement and note the transaction reference number.
• Payment Confirmation: Ensure the payment was successfully deducted and that there are no errors or pending issues on your bank’s side.

Clear Browser Cache and Refresh

Sometimes, browser issues can cause delays in receipt generation:

• Clear Cache: Clear your browser’s cache and cookies to avoid any old data interfering with the payment status page.
• Try a Different Browser: If the issue persists, try using a different browser (such as Google Chrome or Mozilla Firefox) to refresh the page.

Contact Parivahan Support

If you’ve waited and the receipt still hasn’t been generated, it’s time to reach out to Parivahan support:

• Helpline Number: Call the Parivahan helpdesk at 1800-180-4321 to report the issue.
• Email Support: You can also email the support team at sarathi.support@gov.in for further assistance.
• Provide Transaction Details: When contacting support, make sure to include the transaction reference number and the payment date for quick resolution.

Check for System Maintenance or Server Issues

Sometimes, issues with receipt generation could be due to server overload or scheduled maintenance:

• Maintenance Windows: Check if the portal is undergoing scheduled maintenance, which can temporarily delay the processing of payments and receipt generation.
• Check for Server Status: You can visit third-party websites or forums to see if others are experiencing similar issues, which could indicate server-side problems.
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Reattempt Payment if Necessary

If after following all the steps above, you still don’t receive your receipt, it might be worth trying to make the payment again:

• Ensure Payment is Complete: Before reattempting payment, ensure that your previous payment didn’t go through. Reattempting payment when it has already been processed could lead to a duplicate transaction.
• Choose a Different Payment Method: If the issue persists, consider using an alternative payment method (like credit card, debit card, or net banking) to complete your payment.

Frequently Asked Questions (FAQs)