Fixing “No Record Found” in Sarathi for Existing Students
If you’re trying to check your driving license status or complete other tasks on the Sarathi portal, but you keep seeing a “No Record Found” message for your existing student details, don’t panic. It’s a common issue and there are several reasons why this might happen. Parivahan Sewa In this article, I’ll guide you through the steps to fix this problem and get your records showing up again.
Check Your Details
The first thing to do when you see “No Record Found” is to double-check the information you’ve entered. It’s possible that the system can’t find your record due to a typo or incorrect details. Here’s what to check:
Student Details: Make sure your name, date of birth, and other personal details match exactly with what is in the Sarathi system.
License Number: If you’re searching for your learner’s or permanent driving license number, ensure it’s entered correctly, including the correct formatting.
Application Reference Number: If you’re looking for a pending application, verify that the reference number is accurate and hasn’t been entered incorrectly.
Verify Your Student Registration
For existing students, particularly if you are applying for a learner’s license or any other related service, you might see this error if your registration hasn’t been properly linked or updated in the system. Here’s what you can do:
Wait for System Updates
Sometimes, the “No Record Found” issue happens due to delays in updating the system after data entry or after certain documents are processed. This can happen especially during peak times, like exam season or holidays. If you’ve recently applied or updated your information, give it some time. YOU CAN ALSO READ: How to Check Your DL Status in Sarathi’s Pending Queue
Clear Cache and Cookies
Your browser’s cache and cookies can sometimes interfere with the data that loads on websites like Sarathi. Try these steps:
Check for Technical Issues with Sarathi
If everything looks fine on your end, but you’re still seeing “No Record Found,” the issue might be on Sarathi’s end. Here’s what you can do:
Contact Sarathi Support
If you’ve tried everything and your records still aren’t showing up, it’s time to reach out to Sarathi’s customer support. They can help you identify the issue and guide you on how to get your records updated. Here’s how you can contact them:
Phone Support: Call the official helpline for Sarathi to speak to an agent.
Email Support: Send an email describing your issue, and include any relevant details like your student ID, application number, and what you’ve tried so far.
Social Media or Chat: Some states offer live chat or social media support. Try these channels if you need quicker assistance.
Confirm Your Details with the Local RTO
If Sarathi’s customer support isn’t able to resolve the issue, or if they advise you to visit the Regional Transport Office (RTO), then:
FAQs
Final Words
Seeing the “No Record Found” message on the Sarathi portal can be frustrating, especially if you’re an existing student trying to apply for or track your driving license. However, by following these simple steps — from double-checking your details to contacting Sarathi support — you can quickly resolve the issue and continue with your application.
Remember, if the problem persists, Sarathi support or a visit to your local RTO is your best option for fixing the issue!
