What to Do if Your Sarathi License Upload Keeps Failing
If you’re applying for a driving license (DL) or learner’s license on the Sarathi portal and are facing issues with uploading your documents, you’re not alone. Many users experience failures while trying to upload their documents (like photos, signatures, or identity proofs). This can be frustrating, especially when you need to complete your application quickly. Don’t worry, though — there are several steps you can take to fix this issue..Parivahan Sewa
In this article, we’ll guide you through some common reasons why your license upload may be failing and how you can resolve them.
Check Your File Format and Size
One of the most common reasons for upload failures is incorrect file formats or file sizes. Sarathi has specific guidelines for documents, so make sure:
Tip: If the file is too large, you can resize or compress the file using free online tools before uploading.
Clear Cache and Cookies in Your Browser
If your browser’s cache or cookies are causing issues, Sarathi may not be able to process your upload properly. To fix this:
Tip: Try using Incognito Mode if you’re facing repeated upload errors. This disables cache and cookies temporarily and can solve many issues. YOU CAN ALSO READ: Solving Sarathi Errors in DL Issuance Process
Ensure Proper Document Scanning
If the document you’re uploading is a scan of your physical paper (e.g., ID proof, signature), make sure it’s scanned properly. A blurry or unclear scan may cause the upload to fail.
If you’re uploading a photo or signature, ensure the image meets the required specifications (size, clarity, and background color).
Verify Your Internet Connection
A weak or unstable internet connection can cause the upload to fail, especially when transferring large files. Here’s what you can do:
Check Your Connection: Make sure you have a stable and fast internet connection.
Avoid Multiple Uploads: Try uploading one document at a time to avoid overloading the connection.
Tip: If you’re on a slow connection, try uploading the documents at a time when network traffic is lower.
Recheck the Document Requirements
Sarathi usually has document guidelines for each type of document you need to upload. Double-check the requirements on the portal to ensure:
The correct document is being uploaded (e.g., ID proof, photograph, signature).
Your document meets all guidelines (dimensions, color format, etc.).
If you’re unsure, you can refer to Sarathi’s help section or guidelines provided during the upload process.
Use the Mobile App (if Available)
If you continue to face issues with the desktop version of Sarathi, consider trying the Sarathi mobile app (if available in your region). The mobile version might have a smoother upload process, especially for documents like photos and signatures.
Contact Sarathi Support
If your document upload continues to fail despite following all these steps, it may be time to reach out to Sarathi customer support for assistance. Here’s how you can contact them:
Phone Support: Call the official Sarathi helpline for assistance.
Email Support: If you prefer email, send a detailed description of your issue along with the documents you’re trying to upload.
Online Chat: Some regions offer live chat for quicker assistance.
Make sure to provide all necessary details, including the type of document, the error message, and any troubleshooting steps you’ve already taken.
Wait for System Updates (if Applicable)
Sometimes, the issue may be due to temporary technical glitches or system maintenance. If Sarathi is undergoing maintenance or facing server issues, the upload might fail. In such cases, all you can do is wait for the system to be fixed.
FAQs
Final Words
If you’re facing issues with uploading documents to Sarathi, it’s usually an easy fix. Whether it’s a problem with file size, format, or internet connection, following the steps in this guide should help you resolve the issue quickly. If you’ve tried everything and are still facing problems, don’t hesitate to reach out to Sarathi customer support for assistance.
