Solving Sarathi Errors in DL Issuance Process
If you’ve been trying to apply for or renew your driving license (DL) on the Sarathi portal and have encountered errors, you’re not alone. Many users face issues at different stages of the DL issuance process, whether it’s during registration, document submission, payment, or verification. These errors can delay your DL application and cause unnecessary frustration.Parivahan Sewa
But don’t worry, most of these issues are easy to resolve! In this article, we’ll guide you through the common errors that occur during the DL issuance process on Sarathi and provide solutions to fix them quickly.
Incorrect Personal Information
One of the most common errors that occur is entering incorrect personal information during registration or DL application. This can cause the system to mismatch your details, preventing the process from moving forward.
How to Fix:
Document Upload Errors
Another common issue is when the required documents (e.g., ID proof, signature, photo) fail to upload or are rejected. This can be caused by file size issues, incorrect formats, or poor scan quality.
How to Fix:
Check Document Size and Format: Ensure that your files are within the file size limit (usually up to 2MB or 5MB, depending on the document) and are in an acceptable format (typically JPG or PDF).
Ensure Clear Scans: Make sure that the documents you upload are clear and legible. Blurry or cropped images may not be accepted.
Resize or Compress Files: If your files are too large, use an online tool to compress or resize them.
Payment Failures or Mismatches
Sometimes, users face issues with payment processing during the DL application. You may receive an error stating that the payment was not successful or that the payment details don’t match the application.
How to Fix:
Verify Payment Details: Double-check the payment details (such as the application number and payment reference) you entered. Ensure that they match the details provided during registration.
Check Your Bank Statement: Verify if the payment was deducted from your bank account. If so, the issue may be with the Sarathi portal not reflecting the payment, and you may need to contact support.
Retry the Payment: If payment wasn’t successful, try paying again through a different payment method or browser.
Biometric or Face Authentication Errors
Many users encounter problems during biometric authentication or face recognition steps, particularly when trying to verify their identity during the DL application or renewal process.
How to Fix:
Server or Technical Issues
At times, the Sarathi portal may experience technical glitches, causing the DL issuance process to fail. You might face issues like “Server Down” or “Page Not Found” errors while trying to complete your application.
How to Fix:
Wait for Maintenance: Sarathi may be undergoing scheduled maintenance. Check for announcements on the Sarathi website or social media for any downtime notices.
Try Again Later: If you’re experiencing technical difficulties, try logging in after a while. Sometimes the issue is temporary, and the portal will work fine after a few hours.
Clear Browser Cache: If the issue persists, try clearing your browser cache and cookies, or use a different browser.
Application Stuck in Pending Status
Another common error is when your application is stuck in the pending queue. This can happen if there’s an issue with document verification, payment confirmation, or a delay in processing.
How to Fix:
Verify Document Approval: Check if all documents have been approved and verified. If there’s a document pending approval, this can delay the entire process.
Check Payment Status: Ensure that your payment has been processed successfully. If the payment is still pending, it can cause delays.
Contact Sarathi Support: If your application is stuck in the pending queue for an unusually long time, contact Sarathi support to check the status and get assistance.
Rejection of Application
Sometimes, your DL application may be rejected due to missing documents, incorrect information, or failing to meet eligibility criteria.
How to Fix:
Contact Sarathi Support for Help
If none of the above steps help resolve the issue, your last option is to contact Sarathi customer support. Here’s how to reach them:
Phone Support: Call the official helpline number for assistance with your DL application.
Email Support: If you prefer email, you can send a detailed query to the Sarathi support team. Make sure to include your application number and the specific error you’re facing.
Online Chat: Some states offer live chat support for quicker assistance.
FAQs
Final Words
Sarathi’s driving license issuance process may sometimes involve technical errors or mistakes, but with these solutions, you can easily resolve most issues. Whether it’s correcting personal information, fixing document upload errors, or handling payment issues, following these steps will help you get your driving license application processed smoothly. If the problem persists, don’t hesitate to contact Sarathi customer support for further assistance.
