How to Resolve Payment Failures on Parivahan Sarathi Portal

Hey there! If you’ve recently made a payment on the Parivahan Sarathi portal for services like a driving license or learner’s permit but didn’t receive a receipt, you’re not alone. Many users have faced this issue, leading to confusion and delays. Let’s walk through some simple steps how to resolve Payment Failures on Parivahan Sarathi Portal and get your receipt.

Verify Your Payment Status

First things first, let’s check if your payment was successful:

1. Visit the Sarathi Portal: Go to https://sarathi.parivahan.gov.in/.
2. Select Your State: Choose your respective state from the dropdown menu.
3. Navigate to ‘Fee Payments’: Click on the ‘Fee Payments’ option from the menu.
4. Click on ‘EPayment’: Under ‘EPayment’, select ‘Verify Pay Status’.
5. Enter Application Details: Provide your application number and other required details to check the payment status.

If the payment is marked as ‘Pending’ or ‘Failed’, don’t panic. This is a common issue and can be resolved.

Reprint Your Payment Receipt

If your payment was successful but you didn’t receive a receipt, you can reprint it:

1. Return to ‘Fee Payments’: Go back to the ‘Fee Payments’ section on the portal.
2. Select ‘EPayment’: Click on ‘EPayment’ and choose ‘Print Receipt’.
3. Enter Application Details: Fill in your application number and other required information.
4. Download Receipt: Once the details are verified, you can download and print your payment receipt.
5. How to Fix Parivahan Sarathi Portal Payment Failures

Initiate a New Payment

If your previous payment attempt didn’t go through, follow these steps:

1. Go to ‘Fee Payments’: Navigate to the ‘Fee Payments’ section on the portal.
2. Select ‘EPayment’: Click on ‘EPayment’ and choose the appropriate service.
3. Enter Application Details: Fill in your application number and other required information.
4. Proceed with Payment: Complete the payment process as instructed.

Remember, each payment attempt generates a unique token number. Ensure you’re using the correct one associated with your current application.

Check for Browser and Network Issues

Sometimes, issues with payments can arise from your browser or network connection. Here’s how to fix it:

1. Clear Cache & Cookies: Try clearing your browser’s cache and cookies, which may fix any glitches.
2. Switch Browsers: If you’re using Chrome, try switching to Firefox or another browser.
3. Check Network Stability: A weak or interrupted network connection can also cause issues, so ensure you have a stable internet connection.
4. Disable VPN: If you’re using a VPN, it could interfere with the transaction, so try disabling it and attempting the payment again.

Keep Your Documents Ready

Before making any payments, make sure you have all the necessary documents uploaded and ready. This includes your:

• Proof of Identity (e.g., Aadhar card)
• Proof of Address
• Photograph (if required)

Having these documents ready can make the payment process faster and avoid any delays.

How to Contact Parivahan Support

If the payment issues are still not resolved, it’s time to get help. Here’s how you can contact support:

• Email: Send a detailed email to helpdesk-sarathi@gov.in explaining your issue.
• Helpline: Call the Sarathi helpline at +91-120-2459169, available from 6:00 AM to 10:00 PM.

Include details such as your application number, payment transaction details, and any error messages you encountered.

Keep Track of Your Payment History

Once your payment is successful, it’s a good idea to keep a record of it. This could be useful in case any issues arise later or if you need to track your transaction for future reference.

Frequently Asked Questions (FAQs)