How to Fix Server Errors and Payment Failures in Parivahan
Experiencing server errors or payment failures on the Parivahan Sarathi portal can be frustrating, especially when you’re trying to manage important services like applying for a driving license, renewing your registration, or paying fines. However, most of these issues are temporary and can be easily resolved with a few simple steps.
In this guide, we’ll walk you through common problems users face, how to troubleshoot them, and tips to prevent these issues from happening in the future.
Understanding the Common Issues on Parivahan Sarathi
1. Server Errors (e.g., 403 Forbidden, 500 Internal Server Error)
Server errors typically occur due to:
- High Traffic: The portal might be overwhelmed with users during peak times, especially around the end of the month when many people are paying fees or renewing their licenses.
- System Maintenance: Occasionally, the portal undergoes scheduled maintenance or updates, causing temporary disruptions.
- Browser Issues: Problems such as corrupted cache or cookies can lead to errors like the “403 Forbidden” message or “500 Internal Server Error.”
2. Payment Failures
Payment failures are one of the most common problems faced by users:
- Timeouts: If your internet connection is slow or unstable, the payment gateway may time out, causing the payment process to fail.
- Bank Authorization Issues: Sometimes, the bank may decline the transaction due to security reasons or insufficient funds.
- Incorrect Payment Details: Errors in entering the payment information or using expired payment methods can result in a failed transaction.
Step-by-Step Troubleshooting Guide
Step 1: Verify Payment Status
If your payment has failed or you suspect double payment, check the status of your payment:
- Go to the Parivahan Sarathi Payment Status Verification page.
- Enter your Application Number and Date of Birth.
- Click “Verify” to check the status of your payment.
If Your Payment Shows as “Failed”:
- Retry the Transaction: Sometimes, payment systems may be temporarily down. Wait a few minutes and try again.
- Check Your Bank’s Website: Log into your online banking app or website and see if the payment was processed by your bank. If it was, but the portal shows “Failed,” contact the helpdesk.
Step 2: Reprint Payment Receipt
If your payment was successful but you didn’t receive a receipt:
- Go to the Parivahan Sarathi Payment Receipt page.
- Enter your Application Number and Date of Birth.
- Click “Print Receipt” to generate and print your payment receipt for your records.
- Why Your Driving License Is Approved but Still Not Delivered
Step 3: Clear Browser Cache and Cookies
Browser issues can interfere with your interaction with the Parivahan portal. Clearing the cache and cookies can help fix many errors.
To clear the cache in Google Chrome:
- Open Chrome and click on the three dots in the top right corner.
- Go to More Tools > Clear Browsing Data.
- Select All Time as the time range and make sure to check both Cookies and other site data and Cached images and files.
- Click Clear data.
Once you’ve cleared your browser cache, restart the browser and try accessing the portal again.
Check for Pending Transactions
Sometimes, payments may not reflect immediately due to pending transactions or delays in processing:
- Visit the Pending Transactions page.
- Enter your vehicle registration number or chassis number.
- Follow the instructions provided to check for pending transactions and resolve any issues.
If you’ve waited a few hours and the status hasn’t updated, it might be helpful to wait a bit longer or contact the helpdesk for further assistance.
Contact the Helpdesk
If all else fails, it’s time to contact the Parivahan Sarathi Helpdesk. Make sure to have the following information ready:
- Your Application Number
- Date of Birth
- Details of the issue you are facing (payment failure, server errors, etc.)
You can reach the Helpdesk by:
- Email: helpdesk-sarathi@gov.in
- Phone: +91-120-2459169 (Available from 6:00 AM to 10:00 PM)
The helpdesk will guide you through the resolution process and might escalate the issue if necessary.
Visit Your Local RTO
If you’re facing issues with payment or server errors that can’t be resolved online, visiting your local Regional Transport Office (RTO) might help. Bring the following documents with you:
- A printout of your application
- Payment receipt (if available)
- Bank statement showing payment details
RTO staff can manually process your request or escalate the issue to the relevant authorities.
Tips to Prevent Future Issues
1. Use a Reliable Internet Connection
Ensure that you have a stable and high-speed internet connection when making payments or accessing the Parivahan Sarathi portal. Slow connections can cause payment failures and server errors.
2. Avoid Peak Hours
The Parivahan Sarathi portal may experience high traffic at certain times of the day, especially near the end of the month or around deadlines. To reduce the chance of encountering errors, try to access the portal during off-peak hours.
3. Keep Your Browser Updated
An outdated browser may cause compatibility issues with the Parivahan Sarathi portal. Make sure your browser is updated to the latest version to avoid errors.
4. Enable Cookies and JavaScript
For smooth functioning, ensure that cookies and JavaScript are enabled in your browser settings. This is essential for the portal’s functionality and security.
5. Use Supported Browsers
The Parivahan Sarathi portal works best on Google Chrome, Mozilla Firefox, and Microsoft Edge. If you are using a different browser, consider switching to one of these supported browsers for a smoother experience.
Real-Life Scenario: Rajesh’s Experience
Rajesh, a resident of Delhi, attempted to renew his driving license on the Parivahan Sarathi portal. However, he faced a “500 Internal Server Error” message repeatedly. He first checked the payment status but found no updates. After clearing his browser’s cache and switching to Google Chrome, the issue was resolved, and he successfully completed his transaction.
Lesson: Server errors are often linked to browser issues. It’s important to clear your cache and use a supported browser.
Frequently Asked Questions (FAQs)
Final Words
Troubleshooting server errors and payment failures on the Parivahan Sarathi portal can be stressful, but most issues are solvable with a few simple steps. Always start by verifying your payment status, clearing your browser cache, and contacting the helpdesk if necessary. Remember, staying proactive and patient is key to resolving these issues quickly.
If you encounter any other issues or have further questions, don’t hesitate to reach out to the Parivahan Sarathi support team. We hope this guide helps you navigate and resolve common issues, ensuring a smooth experience when using the portal.
