What to Do When Parivahan Application Status Stays “Pending”

If you’ve applied for a driving license, vehicle registration, or other services on the Parivahan Sarathi portal, you may have noticed that your application status remains in the “Pending” stage. This can be frustrating, especially if you’ve already uploaded all necessary documents and completed the required steps. But don’t worry! There are several reasons why this might happen, and fortunately, there are things you can do to resolve it.

In this article, we’ll walk you through the possible causes for a “Pending” application status and provide actionable steps to help you move forward with your application.

What Does “Pending” Mean on the Parivahan Sarathi Portal?

When your application shows as “Pending” on the Parivahan Sarathi portal, it generally means that your application has been submitted, but it is still under review or awaiting processing by the relevant authorities. This can happen for a variety of reasons, including:

• The application is awaiting document verification.
• The payment has not been processed yet.
• Your local RTO (Regional Transport Office) is still reviewing the details.
• There might be a technical delay or issue on the portal itself.

A “Pending” status isn’t necessarily a bad sign. It could simply mean that your application is in the queue, waiting to be processed. However, if your status remains stuck for too long, you can take steps to check and resolve the issue.

Step-by-Step Solutions to Resolve the “Pending” Status

Check for Missing or Incomplete Information

The first thing to do when your application status is “Pending” is to verify that all required documents and information have been correctly uploaded and filled out. Missing or incomplete details can delay the processing of your application.

• What to do:
  • Log in to your Parivahan Sarathi account and review your application form.
  • Ensure that you have uploaded all the required documents (e.g., proof of address, proof of identity, etc.) in the correct format.
  • Double-check that all fields in the application form are filled out accurately.

If any documents are missing or incomplete, you may need to re-upload them. In some cases, the portal will notify you if something is missing, but it’s always good to double-check.

Verify Payment Status

One of the common reasons for a “Pending” status is a payment issue. If the payment for your driving license, vehicle registration, or any other service is not successfully processed, your application will remain in the pending stage.

• What to do:
  • Go to the Payments section of the Parivahan Sarathi portal and check if your payment was successfully completed.
  • Ensure that you have received a payment confirmation receipt or reference number.
  • If you haven’t received confirmation, try to make the payment again. If there was an issue with the payment gateway, using a different payment method may help.

In case of any discrepancies with the payment, contact your bank or the payment service provider for further assistance.

Wait for Local RTO Verification

In many cases, the application stays “Pending” because it is awaiting verification or approval from your local Regional Transport Office (RTO). The RTO may need to manually review the application details, verify documents, or conduct other checks before final approval.

• What to do:
  • Give it some time. RTO processing can take several days or even weeks, depending on the volume of applications they’re handling.
  • If you’re in a hurry, you can contact your local RTO office directly to inquire about the status of your application. They may be able to provide more information or expedite the process.

Check for Technical Issues or Portal Delays

Sometimes, the “Pending” status might be due to technical issues on the Parivahan Sarathi portal itself. The portal can experience downtime or delays, especially during peak application periods.

• What to do:
  • Log out of your account and log back in after some time. Refresh the page to see if the status has been updated.
  • Clear your browser’s cache and cookies, or try accessing the portal using Incognito Mode or a different browser.
  • If the issue persists, check the Parivahan Sarathi website for any known technical issues or server maintenance notices. The authorities sometimes post updates regarding any delays or downtime.

Contact Parivahan Sarathi Helpdesk

If your application status has been stuck in “Pending” for an extended period, and you’ve already verified all information and payments, it may be time to contact the Parivahan Sarathi helpdesk for assistance.

• How to do it:
  • You can reach out to the Parivahan Sarathi Helpdesk by email or phone:
    • Email: helpdesk-sarathi@gov.in
    • Phone: Check the Parivahan website for the specific contact number for your region.
    • Troubleshooting Document Upload Errors on Parivahan Sarathi
  • Provide your application reference number and details of your issue when contacting support. This will help them identify your case faster and provide specific guidance.

What to Do if the “Pending” Status Persists?

If the status continues to remain “Pending” despite following the steps above, there may be an issue that requires manual intervention by the authorities. Here’s what you can do:

1. Visit Your Local RTO Office

If online communication doesn’t resolve the issue, you might need to visit your local RTO in person to follow up on your application. Be sure to carry your application reference number and any relevant documents.

2. Follow Up Regularly

Sometimes, administrative delays happen, and following up regularly (either online or in person) can help ensure that your application gets processed faster.

Frequently Asked Questions (FAQs)