Troubleshooting Parivahan Sarathi Application Glitches 2025

Many applicants face issues while using the Sarathi Parivahan portal, such as pages not loading properly, payment failures, OTP delays, or errors during document upload. These glitches are often caused by heavy traffic on the website, outdated browser versions, cache or cookies problems, or incomplete server responses. To troubleshoot, users should first clear their browser cache, switch to an updated version of Chrome or Firefox, and ensure a stable internet connection. If the problem persists, trying the portal during non-peak hours, disabling browser extensions, or using the official Parivahan mobile app may help. For payment-related issues, applicants can check the status under the “Fee Payment” tab and, if necessary, contact the respective RTO or Parivahan helpline for resolution.

Refresh and Retry

Sometimes, a simple refresh can resolve minor glitches on the portal. If your application is stuck or not progressing, follow these steps:

• Step 1: Refresh the page by pressing F5 or using the refresh icon in your browser.
• Step 2: Log out and log back into your account to clear any session-related issues.
• Step 3: Try accessing the portal at a different time of day to avoid peak hours when server congestion might affect performance.

Address Payment Failures

Payment issues are common on the Parivahan Sarathi portal, especially when the payment is deducted, but the receipt isn’t generated. If this happens:

• Step 1: Check your bank statement to confirm the deduction.
• Step 2: Use the “Reprint Receipt” option on the portal.
• Step 3: If the issue persists, reach out to the helpdesk at helpdesk-sarathi@gov.in or call +91-120-4925505.

In some cases, payments may be processed but not reflected on the portal due to a delay in the system’s update. If the issue remains unresolved, contacting support will help resolve it quickly.

Resolve Document Upload Errors

Document upload errors can occur due to several reasons, including incorrect file formats, oversized files, or illegible scans. Here’s how to troubleshoot:

• Step 1: Ensure that your documents are in the correct file format, such as JPEG for photos and signatures.
• Step 2: Compress large files to meet the size requirement. Ensure the file is clear and readable.
• Step 3: Double-check that all documents are correct and meet the platform’s requirements.

If you receive an error message during the upload, ensure the document matches the required specifications for a smooth upload process.

Overcome E-Signature Issues

During the e-signature process, some users experience issues like being redirected to a blank page or not being able to complete the signature process. If this happens:

• Step 1: Ensure that your Aadhaar details are correctly entered.
• Step 2: Try using a different browser or device to complete the signature process.
• Step 3: Clear your browser’s cache and cookies, then restart your browser.

If the issue persists, you may want to reach out to the helpdesk for further assistance.

Wait for Server Maintenance to Complete

The Parivahan portal undergoes scheduled maintenance periodically. During maintenance, users may experience difficulty accessing the site. Here’s what to do:

• Step 1: Check the Parivahan Sewa website for any maintenance announcements or downtime schedules.
• Step 2: Wait for the maintenance period to end before trying to access the portal again.
• Step 3: If the portal remains inaccessible beyond the maintenance window, consider reaching out to the helpdesk.

Use the mParivahan Mobile App

If the Parivahan portal continues to have issues, consider using the official mParivahan mobile app, which provides a more mobile-friendly and stable experience.

• Step 1: Download the app from the respective stores: Google Play for Android or App Store for iOS.
• Step 2: Open the app and follow the instructions to complete your driving license application, vehicle registration renewal, or any other service you need.

The app is a great alternative if you’re facing difficulties with the web portal.

Contact Technical Support

If you’ve tried all the above solutions and still face issues, it’s time to contact technical support for more assistance. They can provide guidance on how to fix the issue or offer alternative solutions.

Contact Information:

• Email: helpdesk-sarathi@gov.in
• How to Pay Traffic Fines Online Through the Parivahan Portal
• Phone: +91-120-4925505 (Available from 6:00 AM to 12:00 Midnight)

Make sure to provide them with the details of the issue, including the error message, what you’ve already tried, and your application number for quick assistance.

Update Your System and Browser

Using outdated browsers or systems can cause compatibility issues. Here’s how to make sure everything is up to date:

How to Update Google Chrome:

1. Click on the three dots in the top-right corner.
2. Go to Help > About Google Chrome.
3. Chrome will automatically check for updates and install them.

How to Update Mozilla Firefox:

1. Click on the three horizontal lines in the top-right corner.
2. Go to Help > About Firefox.
3. Firefox will check for updates and install them automatically.

How to Update Microsoft Edge:

1. Click on the three dots in the top-right corner.
2. Go to Help and feedback > About Microsoft Edge.
3. Edge will automatically check for updates and install them.

Updating your browser ensures compatibility with the Parivahan portal, reducing the likelihood of glitches.

Check Your Internet Connection

Sometimes, poor or slow internet connections can cause issues when submitting forms or uploading documents. If you’re having trouble, consider the following:

• Step 1: Check your internet speed using a tool like Speedtest.net.
• Step 2: Switch to a faster network if available (e.g., use Wi-Fi if you’re on mobile data or vice versa).
• Step 3: Consider using a mobile hotspot if your Wi-Fi connection is unstable.

Tips to Avoid Future Problems

While technical issues are often unavoidable, there are ways to minimize the chances of encountering them in the future. Here are some helpful tips:

• Ensure your documents are properly scanned and clear before uploading.
• Double-check your application for accuracy before submitting it to avoid delays.
• Clear your browser cache regularly to prevent data buildup that could cause issues.
• Stay updated on maintenance schedules to avoid attempting to access the portal during downtime.

Frequently Asked Questions (FAQs)