Troubleshooting Document Upload Errors on Parivahan Sarathi

The Parivahan Sarathi and Vahan portals are crucial for accessing a wide range of transportation services in India, such as applying for a driving license, renewing vehicle registrations, and updating personal information. However, many users encounter issues when uploading documents to these portals. Whether it’s a file size issue, an unsupported format, or even server-related errors, these issues can halt the application process and create unnecessary delays.

This guide offers you a comprehensive look at the common document upload errors on the Parivahan Sarathi and Vahan portals, along with solutions to resolve them quickly and effectively. Let’s walk through these common problems and how to troubleshoot them!

Common Document Upload Errors and Their Solutions

File Type Not Supported

Cause: The uploaded file is not in the required format. For example, attempting to upload a file in a format such as .docx or .png instead of the supported .jpg, .jpeg, or .pdf.

Solution:
The Parivahan portal supports certain file types for document uploads:

• Photographs and signatures are typically required to be in JPEG or JPG format.
• Documents such as identity proof, address proof, and medical certificates are usually required in PDF format.
  To resolve this, make sure your files are in the supported formats. If your files are in the wrong format, you can convert them using free tools like Convertio or Online-Convert.

File Size Exceeds Limit

Cause: The document file exceeds the maximum allowed size. Usually, the portals allow document files of up to 1 MB or less, depending on the type of document.

Solution:

• Compress the Document: For images and PDFs, use online compression tools like ILovePDF or TinyJPG to reduce file size without compromising too much on quality.
• Re-scan Documents at a Lower Resolution: If the file is a scanned document, re-scan it at a lower resolution to reduce the file size.

Multiple Pages in One File

Cause: You may have uploaded multiple pages of a document into a single file when the portal requires each document page to be uploaded separately.

Solution:

• Split the Document: If you have multiple pages in one file, split them into individual pages. You can use online tools like Smallpdf to split large PDF files into smaller ones.
• Upload Files Separately: Once split, upload each page separately according to the portal’s instructions.

Unsupported File Name

Cause: The file name contains special characters, spaces, or other unsupported characters.

Solution:

• Rename the File: Remove any spaces, special characters, or symbols from the file name. Instead of spaces, use underscores (e.g., “Aadhar_card_1234.jpg”).
• Stick to Simple File Names: Ensure that the file name is simple and easy to understand, as some portals may not accept files with complex or lengthy names.

Corrupted File

Cause: The document file might be corrupted or improperly scanned, leading to upload failures.

Solution:

• Re-scan the Document: If your file is corrupted or unclear, rescan it using a high-quality scanner, ensuring that the entire document is visible and readable.
• Use a Camera: If you don’t have a scanner, you can use a smartphone camera. Just ensure the document is in good lighting, and the text is legible.

Step-by-Step Guide to Upload Documents Successfully

Prepare Your Documents Properly

• Ensure all documents are clear, legible, and correctly scanned or photographed.
• Save files in the required formats: JPEG/JPG for photos and signatures, and PDF for other documents like proof of identity or medical certificates.

Visit the Official Parivahan Portal

• Access the official Parivahan Sarathi portal: https://sarathi.parivahan.gov.in.
• Select your state and proceed to the section where you can upload documents.

Upload Documents

• Click on the “Upload Document” button or the appropriate section for document uploads.
• Make sure that the file name is appropriate and that the file size and format meet the portal’s specifications.
• Click the “Choose File” or “Browse” button to select the file from your computer or device.
• Once the file is selected, click the “Upload” button to submit.

Check the Status

• After uploading, check the application status to confirm the document has been successfully uploaded.
• You can also visit the status page after logging into your account to verify that the upload was successful.
• Why Driving License Renewal Is Delayed on Parivahan Portal

Troubleshooting Tips for Smooth Uploads

1. Use Supported Browsers

Always use updated versions of web browsers like Google Chrome or Mozilla Firefox for the best experience. These browsers are known to have better compatibility with online portals.

2. Clear Browser Cache

If you continue to face issues uploading documents, try clearing your browser’s cache and cookies. Cached data can sometimes conflict with portal processes, leading to upload failures.

3. Ensure a Stable Internet Connection

A weak or intermittent internet connection can disrupt the upload process. Ensure you have a stable and fast internet connection before uploading your documents.

4. Try Uploading During Off-Peak Hours

Many users face issues during peak hours when there is high traffic on the Parivahan portal. Try uploading your documents in the early morning or late evening to avoid server congestion.

5. Check for Official Updates

If you still face problems, visit the official Parivahan website to check if there is any ongoing maintenance or updates that may affect the uploading process. It’s possible that server issues could be causing the problem.

Additional Solutions for Common Upload Problems

1. Upload Confirmation Issues

Sometimes, the portal may not immediately show confirmation of the uploaded document. If this happens, don’t panic. Check back after some time, as the system may be delayed due to high traffic. You can also check the status of your application by logging into your Parivahan account.

2. Error Messages Related to File Compatibility

If you receive an error message regarding file compatibility, double-check the document format and size. Sometimes, simple issues like incorrect file extensions or unsupported file formats can cause these problems. Using online file conversion tools will resolve these compatibility errors.

3. Server Overload and Delays

During high-demand periods, the Parivahan portal might be overloaded. If you experience slow upload speeds or errors due to server congestion, try uploading your documents during off-peak hours. This is typically early in the morning or later at night when fewer users are online.

Frequently Asked Questions (FAQs)