How to Fix Parivahan Sarathi Portal Payment Failures

Hey there! If you’re facing issues with payment failures on the Parivahan Sarathi portal, you’re not alone. Many users have encountered similar problems, but don’t worry—there’s a straightforward way to resolve how to Fix Parivahan Sarathi Portal Payment Failures. Let’s walk through the steps together.

Verify Payment Status

First things first, let’s check if your payment was successful:

1. Visit the Sarathi Portal: Go to https://sarathi.parivahan.gov.in/.
2. Select Your State: Choose your respective state from the dropdown menu.
3. Navigate to ‘Fee Payments’: Click on the ‘Fee Payments’ option from the menu.
4. Click on ‘EPayment’: Under ‘EPayment’, select ‘Verify Pay Status’.
5. Enter Application Details: Provide your application number and other required details to check the payment status.

If the payment is marked as ‘Pending’ or ‘Failed’, don’t panic. This is a common issue and can be resolved.

Initiate a New Payment

If your previous payment attempt didn’t go through, follow these steps:

1. Return to ‘Fee Payments’: Go back to the ‘Fee Payments’ section on the portal.
2. Select ‘EPayment’: Click on ‘EPayment’ and choose the appropriate service.
3. Enter Application Details: Fill in your application number and other required information.
4. Proceed with Payment: Complete the payment process as instructed.

Remember, each payment attempt generates a unique token number. Ensure you’re using the correct one associated with your current application.

Reprint Payment Receipt

Once your payment is successful, you might want to reprint the receipt:

1. Access ‘Fee Payments’: Navigate to the ‘Fee Payments’ section.
2. Select ‘EPayment’: Click on ‘EPayment’ and choose ‘Print Receipt’.
3. Enter Application Details: Provide your application number and other necessary information.
4. Download Receipt: Once the details are verified, you can download and print your payment receipt.

Contact Support if Issues Persist

If you’re still facing issues after following the above steps, it’s time to reach out for assistance:

• Email: Send a detailed email to helpdesk-sarathi@gov.in explaining your issue.
• Helpline: Call the Sarathi helpline at +91-120-2459169. They’re available from 6:00 AM to 10:00 PM.

When contacting support, make sure to include:

• Your application number
• Payment transaction details
• Screenshots of any error messages (if available)

This will help them assist you more efficiently.

Pro Tips to Avoid Future Payment Issues

• Use Supported Browsers: Ensure you’re using a supported browser like Google Chrome or Mozilla Firefox for optimal performance.
• Clear Browser Cache: Regularly clear your browser’s cache and cookies to prevent loading issues.
• Stable Internet Connection: A stable and fast internet connection can reduce the chances of payment failures.
• Check Bank Details: Ensure your bank account has sufficient funds and is active for online transactions.
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Common Causes of Payment Failures on the Parivahan Sarathi Portal

Understanding the common reasons behind payment failures can help you avoid these issues in the future:

• Server Overload: The Sarathi portal can sometimes experience high traffic, leading to server overload and payment processing failures.
• Incorrect Payment Details: Double-check the payment details to ensure the card or account information is accurate.
• Bank Issues: Payment failures can sometimes be due to restrictions or issues from your bank’s end.
• Expired Payment Token: Payments on the portal are time-sensitive. If you take too long to complete the payment, your session might expire.

How to Track Payment Status in Real-Time

If you want to stay updated on your payment status:

1. Use SMS Alerts: Opt-in for SMS notifications while completing the payment process.
2. Check Your Bank’s Transaction History: You can always check if the payment was deducted directly from your bank account.

This way, you’ll know exactly when the payment goes through, and it can help you avoid confusion.

Understanding Parivahan Sarathi’s Payment Gateway

The Parivahan Sarathi portal uses a secure payment gateway for all transactions. Here’s how the payment gateway ensures a smooth experience:

• Encryption: Your payment details are encrypted for security.
• Real-Time Processing: Transactions are processed in real-time to ensure accuracy and speed.
• Multiple Payment Options: You can choose from various payment methods, including debit/credit cards, UPI, and net banking.

Frequently Asked Questions (FAQs)