Login Issues: Easy Ways to Solve OTP and Mobile Problems

Login Issues: Easy Ways to Solve OTP and Mobile Problems

Logging into the Parivahan Sewa portal should be easy, but sometimes the OTP doesn’t come or the login fails because of mobile number issues. Don’t worry, you’re not alone. Many people face this problem when trying to check their driving license or vehicle info online.

In this guide, I’ll walk you through simple steps to fix these common login problems.

Why You Can’t Login to Sarathi

Before we fix the problem, let’s understand the main reasons why Sarathi login can fail:

  • The mobile number is wrong or outdated in your Parivahan profile.
  • You aren’t receiving OTP on your phone.
  • The portal server is slow or under maintenance.
  • Browser problems like cache or compatibility issues.

Step-by-Step Fix: Sarathi Login and OTP Problems

1. Double-Check Your Mobile Number

Your OTP is sent only to the mobile number registered with Parivahan. If the number is outdated, you need to update it first on the portal.

Tip: If you changed your SIM or number, visit the “Update Mobile Number” option under your Sarathi profile and save the new number.

Get the OTP Properly

If the OTP never arrives, try these quick fixes:

  • Make sure you have good network signal.
  • Wait 1-2 minutes before requesting a new OTP.
  • Turn off any Do Not Disturb (DND) settings on your phone.
  • Try switching between mobile network and Wi-Fi.
  • Use Incognito mode or clear cache in your browser.

Note: Don’t request OTP many times in quick succession, as it may delay delivery.

Clear Browser Cache and Cookies

Sometimes the portal doesn’t load properly because of old cache. This can block OTP or login pages from working right.

How to fix:

  • Go to your browser settings
  • Clear cache and cookies
  • Close and reopen the browser
  • Try logging in again

This simple step fixes many login issues.

Try Another Browser or Device

Not all browsers work the same. If one browser keeps failing, try Google Chrome, Firefox, or Microsoft Edge. If possible, also try on your mobile phone browser or the mParivahan app instead of the desktop, as sometimes the app works better.

Wait for Off-Peak Hours

The Parivahan portal can get busy during the day, especially between 10 AM and 4 PM. If the server is slow or down, try logging in early in the morning or later at night when there are fewer users.

Reset Password if Needed

If OTP comes but login still fails, consider resetting your password:

  • Click the “Forgot Password” link on the login page.
  • Enter your registered mobile/email.
  • Get OTP and reset your password.

This helps when login keeps rejecting your credentials.

Contact Parivahan Support

Login Issues: Easy Ways to Solve OTP and Mobile Problems

If nothing else works, you can contact the support team:

  • Sarathi Helpdesk: helpdesk-sarathi@gov.in
  • Call your regional RTO for urgent issues.

They can unlock accounts, update mobile numbers, or help with OTP errors.YOU CAN ALSO READ:Troubleshoot Vahan Server Errors and Portal Glitches

FAQs

You might not receive the OTP if:

  • Your mobile number is outdated in the system.
  • There’s a network issue or you have DND activated on your number.
  • The Parivahan server may be slow or under maintenance.
    Try troubleshooting by checking your network or clearing your browser cache.

Yes, you can update your mobile number in Sarathi by visiting the profile update section on the portal. If you’re having trouble, contact Parivahan support for assistance.

If the Sarathi portal keeps crashing or showing errors:

  • Try using Incognito mode or a different browser like Google Chrome or Mozilla Firefox.
  • Clear your browser cache and cookies to remove old data.
  • Check if the portal is undergoing maintenance by visiting official Parivahan social media or the official website.

Yes! The mParivahan app can be a good alternative if you’re facing issues with the Sarathi portal. Download it from your app store and use it to log in or access your driving license and vehicle information.

If you’re having trouble logging in, you can reset your password:

  1. Click on the “Forgot Password” link.
  2. Enter your registered mobile number or email.
  3. Follow the instructions to reset the password and try logging in again.

Final Words

Most Sarathi login problems happen because of OTP delays, wrong mobile numbers, or browser glitches, and thankfully, they are usually easy to fix. Follow these steps one by one, and you’ll be able to log in and access your driving license services online without stress.
If you liked this guide, let me know which Parivahan topic you want next — like how to renew DL online or how to update your phone number!

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