Sarathi Driving Test: How to Resolve Application Errors
Applying for a driving test on the Sarathi portal is usually a smooth process, but sometimes users encounter errors that can hold up their application. These issues can be frustrating, especially if you’re eager to get your driving license (DL). Common errors include incorrect personal details, payment issues, or problems with uploading documents.Parivahan Sewa
In this article, we’ll guide you through the most common Sarathi driving test application errors and how to resolve them efficiently.
Incorrect Personal Information
One of the most common errors that cause a failed application is entering incorrect personal information, such as your name, date of birth, or address. Sarathi requires your details to match your official documents for accurate processing.
How to Fix:
Document Upload Failures
Another common error occurs during the document upload process. If your photo, signature, or other documents are not uploading correctly, the system will throw an error. This can be caused by issues like incorrect file formats, large file sizes, or poor-quality scans.
How to Fix:
Check the File Format: Sarathi typically accepts JPG, JPEG, and PDF formats. Ensure your documents are in one of these formats.
Resize Your Files: If your files are too large (over 2-5MB), you may need to compress or resize them using free online tools.
Ensure Document Quality: Make sure the documents are clear, legible, and not blurry. Avoid uploading documents with dark shadows or unreadable text.
Scan Properly: If you’re uploading scanned documents, make sure the entire document is visible and the text is readable.
Payment Errors
A common issue that applicants face is payment failure during the application process. This may occur due to network issues, incorrect payment details, or problems with the payment gateway.
How to Fix:
Biometric Verification Issues
Many users face problems with biometric verification or face authentication during the driving test application process. If your fingerprint or face scan doesn’t match, it can cause the application to be rejected.
How to Fix:
Ensure Proper Fingerprint Scanning: Make sure that your fingers are clean and dry before scanning. Try using a different finger if one doesn’t work.
Check Face Recognition: If the face verification is failing, ensure you are in a well-lit room and that your face is clearly visible. Avoid wearing glasses or hats during the verification process.
Retry the Process: If the verification fails, try scanning your fingerprints or face again. If the issue continues, contact Sarathi support.
Technical Glitches or Server Errors
Occasionally, technical issues or server errors on the Sarathi portal can prevent your application from being submitted. You might encounter messages like “Server Error”, “Page Not Found”, or “System Down”.
How to Fix:
Wait and Try Again: If the issue is due to server maintenance or overload, try again after a few minutes or hours. Sarathi may be experiencing high traffic or undergoing scheduled updates.
Check for Maintenance Announcements: Sarathi usually announces server maintenance on their official website or social media channels. If you see a notice, you’ll know that the issue is temporary.
Clear Browser Cache: Sometimes, the browser cache may cause loading errors. Clear your browser’s cache and cookies, or try using a different browser.
Application Stuck in Pending Status
If your application is stuck in pending status, it could be due to several reasons, such as pending document verification, an incomplete application, or payment issues.
How to Fix:
Rejected Application
If your driving test application has been rejected, it could be due to missing documents, incorrect information, or failing to meet the eligibility criteria.
How to Fix:
Contact Sarathi Support for Assistance
If you’ve tried all the above methods and are still facing issues, your next step is to contact Sarathi support. They can help you identify the specific issue and guide you on how to resolve it.
Phone Support: Call the official Sarathi helpline number.
Email Support: Send an email with a detailed description of the error and your application number.
Live Chat: Some regions may offer live chat for quicker assistance.
FAQs
Final Words
Encountering errors during the Sarathi driving test application process can be frustrating, but most issues can be resolved with a few simple steps. Whether it’s fixing document upload errors, resolving payment issues, or dealing with biometric verification problems, following the solutions provided in this guide should help you overcome the hurdles. If you continue to face issues, don’t hesitate to reach out to Sarathi support for further assistance.
