When Sarathi Shows Incorrect Vehicle Class: How to Resolve
If you’ve ever tried to check your vehicle registration or driving license status on the Sarathi portal and noticed that the vehicle class is incorrect, you’re not alone. It’s a common issue, and it can be a bit confusing when the system shows the wrong vehicle class for your vehicle. This could happen for several reasons, such as data entry errors or issues during the registration process.
In this article, we’ll guide you through how to resolve the issue when Sarathi shows the incorrect vehicle class and ensure that your records are updated correctly. Parivahan Sewa
Verify the Vehicle Class Information
First, check the correct vehicle class that your vehicle should fall under. This is important because Sarathi displays vehicle class based on the type of vehicle (e.g., two-wheeler, four-wheeler, commercial vehicle, etc.). Ensure that the vehicle class in your documents, like your RC (Registration Certificate), matches the vehicle type.
For example:
LMV (Light Motor Vehicle): For private cars and two-wheelers.
MCWG (Motorcycle with Gear): For motorcycles with gears.
HCV (Heavy Commercial Vehicle): For trucks or buses.
If your vehicle is misclassified, follow these steps to resolve it.
Cross-Check Your Registration Details
Sometimes, the vehicle class in Sarathi can be incorrectly assigned due to mistakes during the registration process. To ensure your vehicle is registered under the right class:
Contact Your Regional Transport Office (RTO)
If you’ve confirmed that the vehicle class is incorrect in Sarathi, the next step is to contact your Regional Transport Office (RTO). They are the authority responsible for maintaining vehicle records, and they can help resolve the issue.
Here’s what you can do:
Visit the RTO: If you’re unable to resolve the issue online, visit the RTO where your vehicle is registered. Bring along your vehicle documents like the RC and insurance papers.
Provide Proof: If there’s a clear error, provide the necessary documents to support your claim that the vehicle class is incorrect.
Request a Correction: Ask the RTO to update the vehicle class in the Sarathi portal. They may need to update the information in the central database.
Update Your Sarathi Profile
If the RTO has confirmed that the details are correct on their end but the Sarathi portal still shows incorrect information, you may need to update your Sarathi profile.
Login to Sarathi: Go to the official Sarathi website and log in with your credentials.
Update Details: Look for the option to update vehicle details or edit vehicle class. If the portal allows you to do so, update the vehicle class manually to reflect the correct information.
Submit a Request: If you cannot update the details yourself, there may be an option to submit a request for corrections. This will be processed by Sarathi or the RTO.
Check for System or Portal Errors
In some cases, the issue might be related to a technical glitch or a data synchronization issue between the RTO and Sarathi. If this is the case:
Contact Sarathi Support
If the issue persists despite trying the steps above, your next step is to contact Sarathi customer support:
FAQs
Final Words
Seeing an incorrect vehicle class on the Sarathi portal can be frustrating, but it’s usually an easy fix. By double-checking your vehicle details, contacting your RTO, and updating your Sarathi profile, you can get everything sorted out quickly. If the issue persists, don’t hesitate to reach out to Sarathi support for further assistance. By staying proactive and informed, you can ensure your vehicle details are correctly updated and accessible.
